What Makes Us Different

We've Walked in Your Shoes

Our advisory team aren't just consultants. They're former tax commissioners, revenue officers, policy directors, and compliance managers who've spent decades inside tax administrations.

We Understand Your "Why"

Most technology vendors see tax administration from the outside. They understand systems, databases, and workflows. But they've never sat across from a frustrated taxpayer. Never faced a minister demanding answers about a revenue shortfall. Never worked through the night before a filing deadline.

Our advisory team has. They've experienced the pressure of budget cuts while compliance demands increase. They've navigated the politics of reform. They've inherited legacy systems held together with workarounds and institutional knowledge that walks out the door with every retirement.

This isn't theoretical understanding. It's lived experience that shapes every recommendation we make and every solution we build.

150+ Combined Years in Tax Administration
23 Countries Where Our Team Has Served
12 Former Senior Revenue Officials

Direct Experience Across the Tax Lifecycle

Our team has held leadership roles across every function of tax administration

Taxpayer Registration

Former registration managers who've designed onboarding processes for millions of taxpayers and businesses. They know how to reduce barriers while maintaining data integrity.

  • Large-scale registration campaigns
  • Identity verification frameworks
  • Informal sector integration

Assessment & Collection

Directors of assessment who've managed the complexity of multiple tax types, exemptions, and collection strategies. They've balanced revenue targets with taxpayer fairness.

  • Multi-tax integration
  • Arrears management strategies
  • Payment plan design

Audit & Compliance

Chief compliance officers who've built risk-based audit programs from the ground up. They understand how to maximize yield while respecting limited resources.

  • Risk-based case selection
  • Transfer pricing investigations
  • Voluntary disclosure programs

International Taxation

Treaty negotiators and exchange of information specialists who've implemented CRS, FATCA, and BEPS frameworks. They've sat at the OECD table.

  • Automatic exchange implementation
  • Treaty network management
  • Global minimum tax readiness

Taxpayer Services

Customer service directors who've transformed the taxpayer experience from adversarial to collaborative. They've measured what matters to citizens.

  • Service channel optimization
  • Taxpayer education programs
  • Complaint resolution frameworks

Policy & Legislation

Policy directors who've drafted legislation and defended it before parliament. They understand how policy intent translates (or doesn't) into operational reality.

  • Legislative drafting support
  • Regulatory impact assessment
  • Policy-to-system alignment

We've Faced Your Challenges

Our team doesn't just understand your problems in theory. They've lived them.

"Do More With Less"

We've managed teams through hiring freezes, budget cuts, and increasing compliance mandates. We know what it's like to be asked to expand audit coverage with half the staff you had five years ago.

Legacy System Anxiety

We've inherited systems where the original developers are long gone, documentation doesn't exist, and the "expert" who knew how it worked just retired. We understand the fear of changing something that might break everything.

Knowledge Walking Out the Door

We've watched decades of institutional knowledge disappear with retirements. We've scrambled to capture what's in people's heads before they're gone. We know the urgency of knowledge transfer.

Political Pressure

We've briefed ministers, defended revenue forecasts, and navigated the intersection of sound tax policy and political reality. We understand that technical correctness isn't always enough.

Vendor Promises vs. Reality

We've sat on the client side of vendor pitches. We've seen the gap between glossy presentations and implementation reality. That experience makes us brutally honest about what's achievable.

Reform Fatigue

We've led transformation initiatives and watched others fail. We understand why staff are skeptical of "the next big thing." We know how to build genuine buy-in, not just compliance.

Meet Our Advisory Leaders

Decades of frontline tax administration experience

Shona Williams

Head of Advisory

Former NZ Inland Revenue lead for business reform and analytics

25+ Years Tax Policy Cyprus, Jersey, Samoa, Barbados

Specialist in blending operations, system design, and capacity building to drive reform. Led advisory and tax technology implementation across multiple jurisdictions.

Evan Wilson

Solution Architect – Data and AI for Tax

Head of AI Products at DataTorque; ex-Qrious leadership

25+ Years Data Strategy Co-founder, Clarity (acquired by Spark NZ)

Specialist in analytics innovation, customer experience, and cloud data ops. Leads DataTorque's analytics product design and advisory.

Wayne Empson

Principal Technical Consultant

Former CTO and member of the Architecture Board

27+ Years at DataTorque Jersey, Barbados, Cyprus, Bahamas, Tonga

Core architect of the RMS platform across its generations. Deep expertise in tax system implementation, scalability, and infrastructure.

Mary O'Leary

International Tax Policy and Technology Expert

Extensive experience at EY MENA, OECD, Vizor and Regnology

14+ Years Global Tax Policy 20+ AEOI Implementations

Advised Ministries of Finance and Tax Authorities on BEPS, AEOI (CRS, FATCA, CbCR), green taxes, carbon pricing, and sustainable finance.

Tracey Lloyd

Tax Risk Management Expert

Chartered Accountant and Certified Fraud Examiner

40+ Years NZ Inland Revenue Chaired Compliance Risk Committee

Led large-scale national transformation and intelligence-led operations. Instrumental in the START system and risk strategy development.

Sharron Thurston

Senior Tax Reform Consultant

Expert in business process re-engineering and risk assessments

25+ Years Tax Reform Bangladesh, Guyana, Barbados, Eswatini, Samoa

Specialist in business process design, tax compliance, risk-based compliance models, and change management. Strong client engagement and capacity building.

Victoria Lee

Tax Reform Consultant

Head of Consulting for the Americas at DataTorque

10+ Years Tax Administration Barbados CIT Implementation

Specialist in business process design, RMS system configuration, and aligning tax reforms to legislative frameworks across multiple jurisdictions.

Tom Sanderson

Data Engineer – Migration and Integration

Expert in legacy data migration and enterprise data architecture

30+ Years IT Development Cyprus, Belize, Bhutan, Jersey, Bahamas

Focused on legacy data migration, cleansing, and enterprise data architecture. Known for robust, repeatable solutions tailored to client needs.

Why This Matters for Your Project

01

Realistic Recommendations

We won't propose solutions that look good on paper but fail in the real world of tax administration. We know what your staff will actually use and what they'll work around.

02

Political Navigation

We understand that tax reform happens at the intersection of policy, politics, and operations. We can help you build the case for change in language that resonates with ministers and finance committees.

03

Change That Sticks

We've seen transformation projects that delivered technically but failed organizationally. Our approach ensures adoption, not just deployment.

04

Honest Assessment

We'll tell you when you're not ready for a project, when your timeline is unrealistic, or when the political environment won't support your goals. We'd rather lose a sale than set you up for failure.

"What set DataTorque apart wasn't their technology. It was that their advisory team had done our jobs. When we raised concerns, they didn't dismiss them. They said 'Yes, we faced that too. Here's what worked.' That credibility made all the difference in getting our staff on board."
Director of Revenue Modernization Caribbean Tax Administration

Talk to Someone Who's Been There

Schedule a conversation with one of our former tax administrators. No sales pitch, just a peer-to-peer discussion about your challenges and what's worked elsewhere.